EE - Eastleigh
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EE - Eastleigh

4.2 (5 reviews) • Eastleigh • Shop, Service
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About

Welcome to EE - Eastleigh, your local EE retailer located centrally in the Swan Centre, Eastleigh. Our expert team, led by the highly-rated manager, Joel, offer unrivalled customer service. From helping you upgrade your phone, to assisting you in managing device data, we strive to go above and beyond your expectations. Visit our friendly store to make an appointment with an EE Guide at a time that suits you, or just drop in during our extensive Monday-Sunday opening hours. Just a short 0.23 mile walk from Eastleigh train station, why not stop by to see how we can help you today? (Please note, Bank Holidays we are closed.)

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Overall Sentiment

Last 30 days
80% Positive
Positive 80%
Neutral 0%
Negative 20%
4.20
Average Rating
Based on 5 reviews

Common Terms in Reviews

Store Experience Employee Commendation Quality Service Online Vs In-Store Shopping Handling Of Customer Anxiety Exceptional Manager Helpful Staff Phone Upgrade Affordable Service Recommendation Staff Assistance Efficient Service Customer Support Technical Help Staff Professionalism Sales Techniques Customer Service Data Plans Exploitation Of Senior Customers New Employee Training Store Manager Support Perception Of Ee

Customer Reviews

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Rob Hughes

3 months ago

Apr 29, 2025
Roughly a fortnight ago, I ventured into the shop and was assisted by a new employee who seemed to be in training. The store manager, Joel, took the initiative to accompany us, providing support as necessary. I must admit, Joel's performance was striking. His expertise, enchanting personality, and overall approach had me feeling not just as though I was a respected and treasured customer, but like it was my privilege to shop in his store, rather than any other. This feeling was reinforced by a previous visit to a different store, where the service was far from perfect. Joel's behavior has truly caused me to reconsider my perception of EE. Joel, I sincerely appreciate your service. 🙏🤝
W

William Hunter

1 month ago

Apr 29, 2025
Stay Clear of EE Eastleigh - Dishonest and Immoral Sales Techniques My experience with EE Eastleigh regarding the way they treated my senior mother has left me utterly appalled. My mother visited them with the intention of resolving some problems with her daughter's mobile plan. She was manipulated into agreeing to a superfluous and costly agreement under the pretense that her daughter was consistently surpassing her data allowance every month—something that unequivocally couldn't happen due to the data limit safeguard on the account. They then trapped her into a binding two-year agreement, instead of sticking with the flexible pay-per-usage plan that she used originally. She left the store without her essential EE data roaming plan and was loaded with an extra 60GB of data - an excessive add-on that was both unnecessary and misunderstood. My attempts to rectify this situation have already eaten more than an hour of my time, conversing with EE's customer service. The exploitation of senior customers in this manner is truly intolerable. I would strongly implore anyone else to exercise utmost caution when dealing with this particular outlet.
C

Cherie Staff

3 months ago

Apr 29, 2025
During my last visit to the Eastleigh EE store, I was warmly greeted and assisted by Joel, who I believe might be the manager. I am beyond grateful for his tolerant and efficient service! I've always been rather clueless with phone-related matters, but Joel, with his courteous and amicable demeanor, was of immense help with several different things. After the visit, I felt significantly more confident with my phone-handling skills. Joel is a real asset to your store and its wider branch. A big thank you goes out to him!
J

James Jardine

3 months ago

Apr 29, 2025
"Joel, the exceptional manager at EE Eastleigh, is truly an extraordinary individual. He was incredibly helpful with my phone upgrade process, ensuring that I could adhere to my budget of less than £50. His unparalleled service is something I will never forget. The Eastleigh always gets my highest recommendation."
C

Charlotte Staff

3 months ago

Apr 29, 2025
The EE Eastleigh branch is an outstanding establishment with remarkable employees! My deepest gratitude goes to the store manager, Joel. I'm grappling with acute anxiety and normally prefer online shopping, but I'm glad I visited the store this time. Joel's exceptional expertise and gentle, considerate demeanor put me at complete ease.

Business Hours

  • Monday 9:00 AM – 5:30 PM
  • Tuesday 9:00 AM – 5:30 PM
  • Wednesday 9:00 AM – 5:30 PM
  • Thursday 9:00 AM – 5:30 PM
  • Friday 9:00 AM – 5:30 PM
  • Saturday 9:00 AM – 5:30 PM
  • Sunday 10:00 AM – 5:00 PM
Closed now

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